Search found 9 matches

by sathish3245
November 19th, 2015, 9:50 pm
Forum: Grievances & Resolutions
Topic: POOR TECHNICAL SUPPORT
Replies: 2
Views: 114

POOR TECHNICAL SUPPORT

My connection is not working once in 2 days. Too many complaints raised but no permanent solution. Technical executives will come just for sake and nothing will happen. The case is open for the last 2 months. Really exhausted..please let me know the process to surrender the connection. I've been usi...
by sathish3245
October 13th, 2014, 4:22 pm
Forum: Grievances & Resolutions
Topic: Rent charged during connection problem.
Replies: 3
Views: 542

Rent charged during connection problem.

Hi, Please be informed that the technical executive has resolved my connection problem (replaced the tikona terrace device) on 11th Oct (Sat) at 9.30 pm. I've raised the first complaint on 02nd Oct and almost everyday i'm calling the customer care to resolve my issue and i've also requested for rent...
by sathish3245
October 7th, 2014, 4:54 pm
Forum: Grievances & Resolutions
Topic: Rent charged during connection problem.
Replies: 3
Views: 542

Internet connection not working - No proper response

Hi, For the last 2 weeks i have a problem with my internet connection. On 2nd Oct, raised a compliant and an executive visited my house and at that time the connection was working, after that its gone. I've been calling the customer care everyday and i was told that the terrace device is not receivi...
by sathish3245
March 12th, 2014, 4:25 pm
Forum: Grievances & Resolutions
Topic: Excess Rent Charging for more than a year
Replies: 2
Views: 916

Re: Excess Rent Charging for more than a year

VERY VERY WORST SERVICE. Never experienced a worst service. One of the executive spoke to me and he's confirming that there is a automated email which was sent to me in Jan 2013 regarding the change of plans and he is trying to convince me on the excess rent which was charged. He's confirming that ...
by sathish3245
March 12th, 2014, 3:30 pm
Forum: Grievances & Resolutions
Topic: Excess Rent Charging for more than a year
Replies: 2
Views: 916

Excess Rent Charging for more than a year

Hi, Please note that my broadband plan (Monthly rental of Rs.749) is not been listed on the Tikona website and i could see the same package where the rent has been slashed from Rs 749 to Rs. 599 . Enquired the customer care and came to know that the revision has happened on Jan 2013 but it was not b...
by sathish3245
October 1st, 2013, 5:06 pm
Forum: Grievances & Resolutions
Topic: Internet not working - No response for the compliants
Replies: 4
Views: 7305

Re: Internet not working - No response for the compliants

Can i request you to respond on my query.... After several escalations i got a confirmation on the rental waiver but still the modem/signla receiver is not been replaced. Whenever i call the customer care, i was told that they will send someone to replace but i'm not sure when will the executive com...
by sathish3245
September 17th, 2013, 11:03 am
Forum: Grievances & Resolutions
Topic: Internet not working - No response for the compliants
Replies: 4
Views: 7305

Worst Technical support team

Hello, I completely disagree with your comments that you dont find any issue...If there is no issue then why did your technical team agreeed for rental waiver. I have been repeadly calling the tikona care and the getting lot of compliant nos. Also your technical executives came twice to my house and...
by sathish3245
September 4th, 2013, 11:35 am
Forum: Grievances & Resolutions
Topic: Internet not working - No response for the compliants
Replies: 4
Views: 7305

Internet not working - No response for the compliants

Hi, My internet connection is not working properly. Automatically getting disconected everytime and also the speed is very very slow(not even 150 to 250 kbps) for the past 3 weeks and once a technical executive came to my house and replaced my new signal receiver device with a VERY old device withou...
by sathish3245
February 26th, 2013, 1:01 pm
Forum: Configure Wi-fi Router
Topic: How to Configure Personal Router
Replies: 30
Views: 315946

Re: How to Configure Personal Router

Hi Prasad, I have a Binatone Wi-fi ADSL modem. I've followed your configuration settings (refer below), saved and restarted the modem. However, i could find my SSID on the "connect to" window. Please help. IP : 192.168.1.1 3. Wireless Settings should be as below Network Name/ SSID: Write Network Nam...