Search found 15 matches

by matrix
June 29th, 2020, 12:03 pm
Forum: Grievances & Resolutions
Topic: Speed issue
Replies: 1
Views: 65

Speed issue

Hello, My id : 1112450693 is having speed issue since morning and not able to even browse the normal pages. Though my rated D/L speed is 10 Mbps, Airtel Mumbai is 2.49 Mbps, Jio Navi Mumbai 2.62 Mbps and Telstra Melbourne 0.18 Mbps. find attached the screen short s take at 12 noon. Request to resolv...
by matrix
September 29th, 2018, 12:21 pm
Forum: Grievances & Resolutions
Topic: unusable speed
Replies: 2
Views: 581

unusable speed

Since morning the speed of my connection is not usable, I tried to attach the speedtest result for your reference but not able to upload because of speed. Complaint id 1-5416201302 still no resolution. Nowadays this is the problem with my connection either there is no connectivity at all or very slo...
by matrix
September 23rd, 2018, 8:11 am
Forum: Grievances & Resolutions
Topic: Bad! experience
Replies: 3
Views: 635

Re: Bad! experience

Still no resolution, any timeline?
by matrix
September 22nd, 2018, 3:03 pm
Forum: Grievances & Resolutions
Topic: Bad! experience
Replies: 3
Views: 635

Bad! experience

For the past four days there is no connection, but nobody from tikona bothered about. Today after so many remainder calls the service engineer visited and made the connection back. Alas! within 2 hours I am in the dark as the connection is broken, and seems it will never come back. Though I am a use...
by matrix
December 30th, 2017, 10:34 am
Forum: Grievances & Resolutions
Topic: Very slow speed not usable
Replies: 1
Views: 321

Very slow speed not usable

My account 1112450693 is having very low speed issue, I have connection problem on 28-Dec-17 Ref # 1-5028080224), eventually the same was resolved but since then the speed is very low and not at all usable. Attached is speed test snap of the screen, the speed test could not even complete after 10 mi...
by matrix
January 27th, 2017, 5:25 pm
Forum: Testimonials
Topic: topup speed voucher not working
Replies: 1
Views: 182

topup speed voucher not working

Dear Mr.Shabrez Ali,

Thank you very much for the assistance on phone to topup with a speed voucher for Rs.100/- for 5GB, now my connection speed is back with 5 GB. Appreciate you timely help, keep up the good work.

Thank you again.

Regards,

Manoharan S
by matrix
January 27th, 2017, 2:51 pm
Forum: Grievances & Resolutions
Topic: topup speed voucher not working
Replies: 3
Views: 415

Re: topup speed voucher not working

Hello Mr.Shabrez Ali (Customer Care) Truly appreciate your guidance on call, at last I am able to pay for the speed voucher online, hope it will be activated ASAP. Though there is a link for speed voucher (which I was trying repeatedly without success) under request it was not working. Thank you ver...
by matrix
January 27th, 2017, 1:55 pm
Forum: Grievances & Resolutions
Topic: topup speed voucher not working
Replies: 3
Views: 415

Re: topup speed voucher not working

Even after sending the screenshots of the problem, there is no response, I have come across many such customer complaining of the same issue. Definitely there is some issue in the speed voucher link on your site, I wonder why this is not being rectified for so long.
by matrix
January 24th, 2017, 9:07 pm
Forum: Grievances & Resolutions
Topic: topup speed voucher not working
Replies: 3
Views: 415

topup speed voucher not working

My a/c 1112450693, I have many time tried the speed voucher option to topup but it show the plan but after choosing the plan and try to proceed, there is nothing happening. Suggest to have this looked into and rectify so that speed voucher can be utilised online.
by matrix
February 22nd, 2016, 9:06 pm
Forum: Suggestions
Topic: Password expiry and change password
Replies: 0
Views: 3013

Password expiry and change password

It is strange that after the password expiry to reset the same we have to change the password and send an SMS with the authrisation code. Most sites provide an OTP which is one of the best method of such verification. This method is not at all acceptible one as far as I am concerned. Hope you will c...