Frequent downtimes in net speed

Re: Frequent downtimes in net speed

Postby TikonaCare » January 27th, 2019, 10:52 am

As per telephonic conversation with our team your query has been addressed successfully, please contact customercare number 1860 3000 3434 for any further assistance.
TikonaCare
 
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Re: Frequent downtimes in net speed

Postby TikonaCare » January 26th, 2019, 3:42 pm

We have tried calling on your registered mobile number, however, there was no response from your side.
We request you to provide a convenient date, time and alternate contact number (if any) so that our concerned team can contact you for permanent resolution.
TikonaCare
 
Posts: 62749
Joined: November 16th, 2012, 5:09 pm

Re: Frequent downtimes in net speed

Postby suren » January 25th, 2019, 7:38 am

The speed tests show some unsual results.
see the attachment
suren
 
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Re: Frequent downtimes in net speed

Postby suren » January 25th, 2019, 7:31 am

I am available on phone today. Call me on 9=anytime and try to fix the problem.
Again since yesterday, I am facing the downtime.
Attached is print screen of speed test
suren
 
Posts: 11
Joined: November 10th, 2016, 8:44 pm

Re: Frequent downtimes in net speed

Postby TikonaCare » January 23rd, 2019, 12:16 pm

We have tried calling on your registered mobile number, however, We are unable to reach you. With regards to your concern,We have checked and no issue found from our end. Please contact customercare number 1860 3000 3434 for any further assistance.
TikonaCare
 
Posts: 62749
Joined: November 16th, 2012, 5:09 pm

Re: Frequent downtimes in net speed

Postby TikonaCare » January 22nd, 2019, 3:05 pm

We have tried calling on your registered mobile number, however, there was no response from your side.
We request you to provide a convenient date, time and alternate contact number (if any) so that our concerned team can contact you for permanent resolution.
TikonaCare
 
Posts: 62749
Joined: November 16th, 2012, 5:09 pm

Re: Frequent downtimes in net speed

Postby TikonaCare » January 22nd, 2019, 11:31 am

This doesn't seem to be the experience we’d like you to have.We’ve received your details and someone from our team should reach out to you soon, Thank you for your patience!
TikonaCare
 
Posts: 62749
Joined: November 16th, 2012, 5:09 pm

Frequent downtimes in net speed

Postby suren » January 20th, 2019, 5:47 pm

I am facing frequent downtimes in net speed during January. Sometimes, the customer care number is also unreachable.
This happens particulaly during weekends.
I request some engineer to thoroughly check if any cross-connections/data theft is involved behind this as my MB balance shows utilization
suren
 
Posts: 11
Joined: November 10th, 2016, 8:44 pm


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