Greetings from Tikona.
We are unable to track your Tikona account as the User id mentioned by you in the post is not associated to Tikona account.
We request you to revert with your User ID in order to assist you better.
For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in
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tikona has wrost ever after sale serevice. my mobile is non operative so wanted to change the registered number with tikona. its been more then two months their guys are not even has registered the same. totally frustrated with their services. i would request dont take tikona connection at all.