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Re: Billing Question

Posted: May 11th, 2014, 6:24 pm
by TikonaCare
Dear Subscriber,

Greetings from Tikona.

We have checked and found that the payment for plan change was done by you on 5/8/2014 08:41:08 PM, however the plan change request was given by you at 09:51:00 PM on the same day.

Post receiving call from your end, plan was updated.

Now as confirmed with you on call the speed you are getting is as per the data plan opted by you.

We thank you for your association with Tikona for past 6 months and look forward to have many more years of association with you.

For any further issues/queries, please contact us on our toll free number 1-800 209 4276.

Tikona Care

Billing Question

Posted: May 8th, 2014, 9:56 pm
by 1109262107
I recently upgraded my plan from ADULM2048 to ADULM4096 and had already paid for it. It has been one hour and still I'm getting the same old 2Mbps speed. It is a sincere request that you please see to it ASAP and help me :) ..