Living with 30 Kbps for last 3 months!!

Re: Living with 30 Kbps for last 3 months!!

Postby TikonaCare » October 11th, 2013, 12:09 pm

Dear Mr. Yogish,

Greetings from Tikona.

With regards to your concern, we have monitored your account and confirm that your Tikona service is working fine.

We also request you to consider higher plans that can match your requirement. Please visit the link below for plan details:

http://tikona.in/for-homes-wireless-bro ... ans-Mumbai

We also recommend you to read our tips section on ‘How to Optimize Your Internet Speed’

http://www.slideshare.net/TikonaIndia/3 ... s-23108551

For any further issues/queries, you can contact us on our toll free number 1-800 209 4276

Regards,
Tikona Care
TikonaCare
 
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Joined: November 16th, 2012, 5:09 pm

Living with 30 Kbps for last 3 months!!

Postby yogish86 » August 31st, 2013, 12:06 am

By subscribing to Tikona I got to see the worst possible customer support ever. I have subscribed for a 512 Kbps unlimited plan and whenever I need the most the speed is around 10-20 Kbps!!

Below are the list of incidents I have reported and most of them are closed without any valid solution.

Request Number

Status

Reported On

1-2774849804 Progressing 31/08/2013
1-2774849772 Progressing 31/08/2013
1-2774849758 Closed 31/08/2013
1-2769101618 Progressing 25/08/2013
1-2721883332 Closed 04/07/2013
1-2719221313 Closed 01/07/2013
1-2719137214 Closed 01/07/2013
1-2715268605 Closed 27/06/2013
1-2715232697 Closed 27/06/2013
1-2707875805 Closed 18/06/2013
1-2701481316 Closed 11/06/2013
1-2699314451 Closed 10/06/2013
1-2699485556 Closed 10/06/2013
1-2699188849 Closed 09/06/2013
1-2687623594 Closed 26/05/2013
1-2686069630 Closed 24/05/2013

The support technicians are just waiting for us to disconnect the call by promising " will be solved in 24 hrs". Each time we are told different reasons. One of them blindly told the issue is with my Wifi Router and asked me to bypass it. It worked till I was on call. Nearly 10 engineers have visited my home and they just come over here and ping a particular IP address and they say everything is fine. And indeed it will be working fine when they are here !! But when they are gone the issue is back again. One of them was so smart to say that since I have subscribed tikona this is obvious!!

Some higher management reading this please help me to get the issue resolved at the earliest. I am in deep trouble because of TIKONA. Have attached my speedtest details.
Attachments
Speedtest.png
Speed test screenshot
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