worst internet and customer service experience ever

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TikonaCare
Posts: 64188
Joined: November 16th, 2012, 5:09 pm
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Re: worst internet and customer service experience ever

Post by TikonaCare » September 28th, 2013, 9:14 pm

Dear Mr. Lamba,

Greetings from Tikona.

We have checked your account and did not find any issue with the network,

We will contact you as per the appointment fixed for further assistance.

Regards,
Tikona Care.

gaurav_lamba
Posts: 1
Joined: September 26th, 2013, 7:19 am
Tikona User ID: 1108917498

worst internet and customer service experience ever

Post by gaurav_lamba » September 26th, 2013, 7:27 am

My internet connection is down for last 6 days..to make it worse customer service people have made me repeat same steps every time I call them. At end of each call they promise that some one will visit and then nothing happens. No follow up..in fact they don't share a complaint number also. So when you call next time, they start from scratch. Don't know what is worse , this connection or Tikona customer service. Reliance charges half the money and they are equally worse at customer service..but then I was loosing less money over these days of no connection. I am feeling cheated

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