No Connectivity and No Resolution

Re: No Connectivity and No Resolution

Postby TikonaCare » February 16th, 2018, 9:37 am

Dear Subscriber,

Greetings from Tikona.

With regard to your concern we arranged an engineer at your premises to resolve your technical issue.We called you to confirm the same however, there was no response.

For any further issues/queries, please contact us on our customer care number 1860 3000 3434.

Regards,
Tikona Care
TikonaCare
 
Posts: 59966
Joined: November 16th, 2012, 5:09 pm

Re: No Connectivity and No Resolution

Postby TikonaCare » February 6th, 2018, 8:18 am

Dear Subscriber,

Greetings from Tikona.

We thank you for choosing Tikona.

With regards to your concern, we have arranged an Engineer at your premises and will get back to you soon with the resolution.

We thank you for your association with Tikona and we look forward to have a long term association with you.

Regards,
Tikona Care
TikonaCare
 
Posts: 59966
Joined: November 16th, 2012, 5:09 pm

Re: No Connectivity and No Resolution

Postby TikonaCare » February 5th, 2018, 2:13 pm

Dear Subscriber,

Greetings from Tikona.

With regard to your concern, we called you to check the connectivity using remote access however, you requested for call back. Kindly respond to our call at the scheduled time.

We thank you for your association with Tikona and we look forward to have long term association with you.

Regards,
Tikona Care
TikonaCare
 
Posts: 59966
Joined: November 16th, 2012, 5:09 pm

No Connectivity and No Resolution

Postby Sameer2018 » February 4th, 2018, 2:04 am

Dear Tikona,
For the past week or so there has been no connectivity after 11PM. It remains the same till morning. I had complaint against docket no. 1-5059423513. But there is no resolution. Today, I made a call to customer care but no resolution and no acknowledgement sms.
I request you to either address the issue or discontinue this service.
Sameer2018
 
Posts: 1
Joined: February 4th, 2018, 1:57 am


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