Dear Mr. Malhotra,
Greetings from Tikona.
With regard to your concern, we called you to check the connectivity using remote access however, there is no response from your end but your connection seems working fine now.
Further, no issues were observed from the backend.
Please note following points:
1. For faster resolution we would urge you to call our 24x7 Customer care number 1860-3000-3434 and Press option 1 for Technical.
2. You will receive an SMS on your registered mobile no. (RMN) informing you about the status on complaint registered by you.
3.Once we verify that service problem is resolved & your connection is stable, we will again update you on your RMN.
4. If the problem is not solved to your satisfaction, you can call us back within 24 hrs and your call shall be connected to a technical support engineer.
We thank you for your association with Tikona and we look forward to have long term association with you
For any further issues/queries, please contact us on our customer care number 1860 3000 3434.
Regards,
Tikona Care.