Regarding disconnection of 1120254758

Re: Regarding disconnection of 1120254758

Postby TikonaCare » February 16th, 2018, 8:17 pm

Dear Mr. Mishra,

As already conveyed please note that account termination request is in progress and our disconnection team is working on it.

Also we have checked the our records as well and did not find communication wherein you were educated that your account will be terminated within 3 days.

For any further assistance please contact customercare number 1860 3000 3434.

Regards,
Tikona Care.
TikonaCare
 
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Re: Regarding disconnection of 1120254758

Postby atul2011 » February 16th, 2018, 3:52 pm

Hello,

I have been doing regular follow ups and mails from my registered email id.

It was conveyed to me that you will receive confirmation of closing your services within 3 days.

But still i don't receive any reply from tikona.

Could you please simply disconnect it?

I am already troubled with your broadband service. Please do not do the same with your customer experience services.

Regards,
Atul Mishra
atul2011
 
Posts: 2
Joined: February 10th, 2018, 6:43 pm

Re: Regarding disconnection of 1120254758

Postby TikonaCare » February 12th, 2018, 2:55 pm

Dear Mr. Mishra,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number 1860 3000 3434.

Regards,
Tikona Care.
TikonaCare
 
Posts: 57515
Joined: November 16th, 2012, 5:09 pm

Regarding disconnection of 1120254758

Postby atul2011 » February 10th, 2018, 6:53 pm

Hello concerned,

I have raised a request for disconnection over call and recorded the conversation.
Also i have placed a disconnection request from registered email Id.

My current plan is 699 per month which is advance postpaid plan.

I have raised the disconnection request and obtained the request number prior to the advance bill generation for next month.

Could you please tell me if that is sufficient enough for a disconnection?

Or i will be illegally billed for the next month and then follow up for days for disconnection(as seen in many past threads).

Please disconnect my connection before the next bill generation.
Failing to do so, i will not be liable to pay for the bill.

Regards,
Atul Mishra
atul2011
 
Posts: 2
Joined: February 10th, 2018, 6:43 pm


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