Regarding disconnection of 1120254758

Re: Regarding disconnection of 1120254758

Postby TikonaCare » February 20th, 2018, 11:47 am

Dear Mr. Mishra,

Greetings from Tikona.

As mentioned earlier, we have done necessary checks and did not found any commitments wherein you were informed regarding termination being done within 3 days.

Also please note that while account termination is in progress a bill may get generated as per the assigned billing cycle however this bill being payable or not will be calculated on the basis of last usage date or disconnection date which ever is later, you may refer the Guidelines section in the bill you are referring too. If this bill is not payable same will be reversed during Full & Final Settlement calculation.


You are requested to contact customercare number 1860 3000 3434 for any further queries on this subject.

Regards,
Tikona Care.
TikonaCare
 
Posts: 59458
Joined: November 16th, 2012, 5:09 pm

Re: Regarding disconnection of 1120254758

Postby atul2011 » February 19th, 2018, 12:54 pm

Hello Concerned,

Please don't reply on this forum until and unless you are aware of the all the conversation between me and customer care executives. Please listen to all the recordings before commenting anything.

Please find below the details:
Customer Id: 1120254758
Disconnection request date : 10 FEB 2018.
Disconnection request No. : 1-5067029929
Last usage Date: 11 FEB 2018
Billing Cycle: 15 JAN 2018 to 14 FEB 2018
Current Plan: 699 +taxes

Called customer care number (1800 209 4276) six times, Customer care Executive details are as follows:

Name: Sohan Varadkar
Emp. code: 4366

Name: Yuvraj
Emp. code: 28613

Name: Sumit Sonawale
Emp. code: 4522

Name: Ankita
Emp. code: 29081

Name: Suhab
Emp. code. 28743

Name: Khatija
Emp.Code. 4147

Sent mail from my registered Email ID six (6) times, dated as follows:
10 FEB 2018
11 FEB 2018
12 FEB 2018
16 FEB 2018
16 FEB 2018
18 FEB 2018

Made a clear statement that "I want to disconnect the connection and don't want anything else".

Now could you please explain following things:

1. What part of this sentence you don't understand "I want full disconnection of tikona services."?

2. Why do you credit 10 GB in my account when i have already requested for full disconnection? Is it so that you can falsely bill me in future that i used your services?

3. Why do you mean by "We would like to inform you that we have stopped charging you rentals for the service from 17/Feb/2018 "? It should be 14 FEB 2018.

4. I requested for disconnection on 10 FEB 2018 and last usage date is 11 FEB 2018. Both comes under the current billing cycle 15 JAN 2018 to 14 FEB 2018. Why the hell did you not stop services on or before 14 FEB 2018? Is it so that you can bill me illegally for the next cycle?

5. I had a full fledged call with customer care executive yesterday(18 FEB 2018) but still i receive a mail "Unable to contact you". Is it so that you can delay the procedure and blame on me?

6. Why don't you write me the mail regarding disconnection of the services full and final?

7. At last but not the least, tikona did the infamous thing for which it is known for. They sent me the bill for next cycle(15 FEB 2018 to 14 MAR 2018). Why the hell did you send me the bill for the next cycle even after disconnection of the services? Is it so that you can harass me later to pay this bill after 2-3 months?

Before replying, please look into all the mails sent by me and conversation over call.

"I want full and final disconnection of tikona services and send someone to collect devices from my premises"

And mail me the full and final disconnection of services in written with outstanding amount to ZERO
atul2011
 
Posts: 3
Joined: February 10th, 2018, 6:43 pm

Re: Regarding disconnection of 1120254758

Postby TikonaCare » February 16th, 2018, 8:17 pm

Dear Mr. Mishra,

As already conveyed please note that account termination request is in progress and our disconnection team is working on it.

Also we have checked the our records as well and did not find communication wherein you were educated that your account will be terminated within 3 days.

For any further assistance please contact customercare number 1860 3000 3434.

Regards,
Tikona Care.
TikonaCare
 
Posts: 59458
Joined: November 16th, 2012, 5:09 pm

Re: Regarding disconnection of 1120254758

Postby atul2011 » February 16th, 2018, 3:52 pm

Hello,

I have been doing regular follow ups and mails from my registered email id.

It was conveyed to me that you will receive confirmation of closing your services within 3 days.

But still i don't receive any reply from tikona.

Could you please simply disconnect it?

I am already troubled with your broadband service. Please do not do the same with your customer experience services.

Regards,
Atul Mishra
atul2011
 
Posts: 3
Joined: February 10th, 2018, 6:43 pm

Re: Regarding disconnection of 1120254758

Postby TikonaCare » February 12th, 2018, 2:55 pm

Dear Mr. Mishra,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number 1860 3000 3434.

Regards,
Tikona Care.
TikonaCare
 
Posts: 59458
Joined: November 16th, 2012, 5:09 pm

Regarding disconnection of 1120254758

Postby atul2011 » February 10th, 2018, 6:53 pm

Hello concerned,

I have raised a request for disconnection over call and recorded the conversation.
Also i have placed a disconnection request from registered email Id.

My current plan is 699 per month which is advance postpaid plan.

I have raised the disconnection request and obtained the request number prior to the advance bill generation for next month.

Could you please tell me if that is sufficient enough for a disconnection?

Or i will be illegally billed for the next month and then follow up for days for disconnection(as seen in many past threads).

Please disconnect my connection before the next bill generation.
Failing to do so, i will not be liable to pay for the bill.

Regards,
Atul Mishra
atul2011
 
Posts: 3
Joined: February 10th, 2018, 6:43 pm


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