Threatening Calls being received on behalf of Tikona

Re: Threatening Calls being received on behalf of Tikona

Postby TikonaCare » August 14th, 2018, 7:13 pm

Dear Subscriber,

Greetings from Tikona.

We have checked and found that your account has been terminated.

As per the Full & Final Settlement calculation, there are no dues pending against your account nor any refund is applicable.

For any further issues/queries please contact customercare number 1860 3000 3434.

Regards,
Tikona Care.
TikonaCare
 
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Re: Threatening Calls being received on behalf of Tikona

Postby nsharm028 » August 13th, 2018, 8:47 pm

We have availed wifi internet connection from tikona on may 5,2017 by paying full amount in advance. We are facing connectivity issue I have also mailed tikona for disconnection of service. But Tikona didn't disconnect the sevice and send a fake bill amount. Since the service is prepaid why are u sending bill. After 5 june Internet was not working then what is this amount and why? Please sort this early other wise we will file FIR against you.
nsharm028
 
Posts: 1
Joined: August 13th, 2018, 8:35 pm

Re: Threatening Calls being received on behalf of Tikona

Postby TikonaCare » August 13th, 2018, 3:14 pm

Dear Subscriber,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs 633.40/- at the earliest.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care.
TikonaCare
 
Posts: 60473
Joined: November 16th, 2012, 5:09 pm

Threatening Calls being received on behalf of Tikona

Postby NKSanghavi » August 11th, 2018, 2:24 pm

We have availed wifi internet connection from tikona for a trail period of 3 months by paying full amount in advance. Since we were facing continuous connectivity & speed issues, which were not resolved, we informed tikona that after expiry of trial period of 3 months ending in October 2016, to not to renew the connection/ subscription for any further period. We informed them well in advance befor expiry of trial period of 3 months but they send us the bill for payment for next month and then only we learnt that they did ot take any action to disconnect our subscription..

There after we have been regularly harassed y their frequent phone calls/emails and even personal visits by their representatives. They have even sent us a legal notice thru theor advocate which is duly replied by attaching supporting documentary evidences.

Meanwhile, since last 10 to 12 weeks, we have been receiving calls from some person/s, introducing as advocate calling from delhi and everytime the caller speaks very rudly & threating us that criminal complaint is lodged against us by tikona at tees hazari court, delhi and arrest warrant is issued and if we do not remain present in the court, police will visit our place & arrest us. The last such call was recd on 11th july, 2018 at 11.25 am from mobile no.+91 [protected]. The caller identified himself as advocate calling from delhi and asked us to remain present in the court on friday 13th july 2018, else we will be arrested by the police. Though we have no any past experience of court and legal matters as we have never ever defaulted in making legitimate outstanding payments to any of our service providers, as a lay man, what we understand that there are laid down procedures to be followed and no court issues arrest warrant merely on the basis of any complaint lodged and no one can make such threatening calls.

Today on 8th august, 2018 at at 10.55 am we again recd a call from mobile # +91 [protected]. The caller was female introduced herself as an advocate calling on behalf of tikona & threatened on the same line as narrated above.

Have sent mails to Tikona on customercare@tikona.in, billing@tikona.in & Legalcolls Legalcolls@tikona.in on 11th July, 2018 & 8th August, 2018 but NO RESPONSE on the subject matter till date.

We shall appreciate, if you can help us in this regard
NKSanghavi
 
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Joined: August 11th, 2018, 2:16 pm


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