dragged disconnection and extra bills

Re: dragged disconnection and extra bills

Postby TikonaCare » September 8th, 2018, 4:23 pm

Dear Subscriber,

Greetings from Tikona!!

This is with the reference to your request regarding full and final settlement of your Tikona Wi-Bro account.

We request you to make the payment of Rs.556.50/- for processing full & final settlement against your account.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care.
TikonaCare
 
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Re: dragged disconnection and extra bills

Postby 1106120808 » September 6th, 2018, 12:49 pm

This is absolute cheating, what basis you have change the plan to 6Mbps and 4Mbps on 9th and 14th October 2017?

I did not request for these plan change, I requested for disconnection on 3rd October 2017.
09/10/2017 - Retail-6Mbps
14/10/2017 - Retail-4Mbps

You are trying to cheat the customers instead of disconnection, changing the plan and keeping the connection alive.
Upon request from customer for disconnection you have to disconnect the connection, instead of that you are changing the plan to cheat customers.
1106120808
 
Posts: 5
Joined: August 16th, 2018, 12:57 am

Re: dragged disconnection and extra bills

Postby TikonaCare » August 30th, 2018, 7:56 pm

Dear Subscriber,

Greetings from Tikona!!

This is with the reference to your request regarding full and final settlement of your Tikona Wi-Bro account.

We request you to make the payment of Rs.556.50/- for processing full & final settlement against your account.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care.
TikonaCare
 
Posts: 59733
Joined: November 16th, 2012, 5:09 pm

Re: dragged disconnection and extra bills

Postby TikonaCare » August 25th, 2018, 3:10 pm

We’ve received your details and someone from our team should reach out to you soon, Thank you for your patience!
TikonaCare
 
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Joined: November 16th, 2012, 5:09 pm

Re: dragged disconnection and extra bills

Postby 1106120808 » August 24th, 2018, 10:13 pm

Representative who called me could not answer these questions, so he said that he will arrange call with his senior/TL. Are you aware of this?

This clearly says that, lack of communication within your team or you are in pressure to reply to my post so, for formality you replied. Unnecessarily it is dragging the time.

Why can't you give your answers here in forum rather calling me, so that every one will know the process and in future if any one face the same issue let them go through this and get it clarified. And also we will have record for all our communication. This will help us to refer in case if we go for legal actions in future.
1106120808
 
Posts: 5
Joined: August 16th, 2018, 12:57 am

Re: dragged disconnection and extra bills

Postby TikonaCare » August 24th, 2018, 7:30 pm

Dear Subscriber,

Greetings from Tikona,

As per the telephonic conversation with our team on 18th August'18, your full & final related query has been addressed.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care.
TikonaCare
 
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Re: dragged disconnection and extra bills

Postby 1106120808 » August 23rd, 2018, 8:43 pm

(Remainder-1) awaiting for your response, still I didn't get any solution.
1106120808
 
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Re: dragged disconnection and extra bills

Postby 1106120808 » August 16th, 2018, 10:02 pm

Simply you can not say terminated as per your request. Based on mail which I received from Tikona, I understood lots of confusion going on or intentionally it is done to cheat valuable customer. I have mail proof for all these.

1. when it was terminated?

2. Why the plan was changed to rental free (pay as u use) plan?

3. What basis this bill was generated?

Please clarify above three question.
1106120808
 
Posts: 5
Joined: August 16th, 2018, 12:57 am

Re: dragged disconnection and extra bills

Postby TikonaCare » August 16th, 2018, 6:53 pm

Dear Subscriber,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs 556.50/- at the earliest.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care.
TikonaCare
 
Posts: 59733
Joined: November 16th, 2012, 5:09 pm

dragged disconnection and extra bills

Postby 1106120808 » August 16th, 2018, 1:12 am

Tikona ID:1106120808.

I have raised my concern about disconnection that I have raised a request to disconnect my Tikona internet connection on 3rd October 2017. But it was disconnected on 23rd April 2018. Why it wasn't disconnected that time and why it is dragged till now? Bill is kept on generated and adding late fee charge too. I sent several mails to tikona customer care but there's no reply other than automatic mails from templates. Request you to reply at the earliest. Hope you can see the trailing mails too, reply me if you can't see the trailing mails.
Once again request you to give justification mail for dragging so long for disconnection.

Even after after several mails and followup calls, I did not get any right reason for my account disconnection dragged from 3rd October 2017 to 23rd April 2018. I send a mail to cancel my connection on 3rd October 2017 and the disconnection happened on 23rd April 2018. Few bill generated on basis of pay as you go plan. I was on unlimited 4MB/s plan, when I requested to cancel my connection you have changed my plan to pay as you go. why you have changed the plan instead of closing my connection? to cheat a 5 year old customer? I used Tikona more that 5 years. But now you are cheating and harassing customer by generation cheating bills. Once again request you to give reason for plan change and dragging my disconnection request so long.
1106120808
 
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Joined: August 16th, 2018, 12:57 am


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