Request to cancel my internet

TikonaCare
Posts: 64727
Joined: November 16th, 2012, 5:09 pm
Contact:

Re: Request to cancel my internet

Post by TikonaCare » January 1st, 2019, 9:10 am

Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care.

TikonaCare
Posts: 64727
Joined: November 16th, 2012, 5:09 pm
Contact:

Re: Request to cancel my internet

Post by TikonaCare » December 26th, 2018, 4:22 pm

Dear Subscriber,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

1115817314
Posts: 21
Joined: March 2nd, 2017, 1:35 am
Tikona User ID: 1115817314

Re: Request to cancel my internet

Post by 1115817314 » December 26th, 2018, 10:01 am

Hello

The number mentioned in the email is incorrect.. How do I contact to hand over the rooftop device?

Please provide me with the correct number or ask Mr. Ramkumar to call me.


This information on the email is incorrect : "You can contact our authorized representative Mr. Ramkumar at 9176333313"


Regards,
Srinivasan V

1115817314
Posts: 21
Joined: March 2nd, 2017, 1:35 am
Tikona User ID: 1115817314

Re: Request to cancel my internet

Post by 1115817314 » December 22nd, 2018, 3:35 pm

Hello?

How many disconnection team do you have?

I'm keep getting calls from people who don't understand anything about what the customer says.

I again got calls Today(22nd Dec).

As I already mentioned to ur irresponsible reps, that's im not in the city. All my calls are charged.

Stop calling and send me the damn confirmation email.

TikonaCare
Posts: 64727
Joined: November 16th, 2012, 5:09 pm
Contact:

Re: Request to cancel my internet

Post by TikonaCare » December 22nd, 2018, 10:59 am

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

1115817314
Posts: 21
Joined: March 2nd, 2017, 1:35 am
Tikona User ID: 1115817314

Re: Request to cancel my internet

Post by 1115817314 » December 21st, 2018, 4:31 pm

Dear Team

How many calls should I take to inform about the cancelation?

Every representative that I talk to says, I'll get a confirmation mail, and then I get a call from someone else. WHY?

Aren't these Info in the forum shared to the reps?

Please send me the confirmation email about the termination.

TikonaCare
Posts: 64727
Joined: November 16th, 2012, 5:09 pm
Contact:

Re: Request to cancel my internet

Post by TikonaCare » December 21st, 2018, 2:04 pm

Dear Subscriber,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care.

1115817314
Posts: 21
Joined: March 2nd, 2017, 1:35 am
Tikona User ID: 1115817314

Re: Request to cancel my internet

Post by 1115817314 » December 19th, 2018, 10:59 am

Dear Team

Im yet to receive my confirmation mail about my termination. Pls escalate this.

1115817314
Posts: 21
Joined: March 2nd, 2017, 1:35 am
Tikona User ID: 1115817314

Re: Request to cancel my internet

Post by 1115817314 » December 17th, 2018, 9:37 am

Please terminate my account with Tikona. No more discussions pls.



Dear Customer ,

With reference to your email.
We have already taken your request & the same is registered against your User Id-1115817314. Please note the revised request no:1-5504831216 for future reference.

1115817314
Posts: 21
Joined: March 2nd, 2017, 1:35 am
Tikona User ID: 1115817314

Re: Request to cancel my internet

Post by 1115817314 » December 15th, 2018, 10:15 pm

I'm still waiting for an confirmation about my request to cancel my internet service with Tikona.

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