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Re: Request to cancel my internet

PostPosted: January 1st, 2019, 9:10 am
by TikonaCare
Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care.

Re: Request to cancel my internet

PostPosted: December 26th, 2018, 4:22 pm
by TikonaCare
Dear Subscriber,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

Re: Request to cancel my internet

PostPosted: December 26th, 2018, 10:01 am
by 1115817314
Hello

The number mentioned in the email is incorrect.. How do I contact to hand over the rooftop device?

Please provide me with the correct number or ask Mr. Ramkumar to call me.


This information on the email is incorrect : "You can contact our authorized representative Mr. Ramkumar at 9176333313"


Regards,
Srinivasan V

Re: Request to cancel my internet

PostPosted: December 22nd, 2018, 3:35 pm
by 1115817314
Hello?

How many disconnection team do you have?

I'm keep getting calls from people who don't understand anything about what the customer says.

I again got calls Today(22nd Dec).

As I already mentioned to ur irresponsible reps, that's im not in the city. All my calls are charged.

Stop calling and send me the damn confirmation email.

Re: Request to cancel my internet

PostPosted: December 22nd, 2018, 10:59 am
by TikonaCare
With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Re: Request to cancel my internet

PostPosted: December 21st, 2018, 4:31 pm
by 1115817314
Dear Team

How many calls should I take to inform about the cancelation?

Every representative that I talk to says, I'll get a confirmation mail, and then I get a call from someone else. WHY?

Aren't these Info in the forum shared to the reps?

Please send me the confirmation email about the termination.

Re: Request to cancel my internet

PostPosted: December 21st, 2018, 2:04 pm
by TikonaCare
Dear Subscriber,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care.

Re: Request to cancel my internet

PostPosted: December 19th, 2018, 10:59 am
by 1115817314
Dear Team

Im yet to receive my confirmation mail about my termination. Pls escalate this.

Re: Request to cancel my internet

PostPosted: December 17th, 2018, 9:37 am
by 1115817314
Please terminate my account with Tikona. No more discussions pls.



Dear Customer ,

With reference to your email.
We have already taken your request & the same is registered against your User Id-1115817314. Please note the revised request no:1-5504831216 for future reference.

Re: Request to cancel my internet

PostPosted: December 15th, 2018, 10:15 pm
by 1115817314
I'm still waiting for an confirmation about my request to cancel my internet service with Tikona.