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Re: Request for termination of account and refund.

PostPosted: May 14th, 2019, 8:01 pm
by TikonaCare
As per telephonic conversation with our team your issue has been addressed, please contact customercare number 1860 3000 3434 for any further assistance.

Re: Request for termination of account and refund.

PostPosted: May 9th, 2019, 3:35 pm
by TikonaCare
With regards to your concern, we have arranged an Engineer at your premises and will get back to you soon with the resolution. We thank you for your association with Tikona and we look forward to have a long term association with you.

Re: Request for termination of account and refund.

PostPosted: May 9th, 2019, 2:39 pm
by TikonaCare
We have tried calling on your registered mobile number, however, there was no response from your side.
We request you to provide a convenient date, time and alternate contact number (if any) so that our concerned team can contact you for permanent resolution.

Re: Request for termination of account and refund.

PostPosted: May 7th, 2019, 11:54 am
by TikonaCare
With regards to your concern, we have arranged an Engineer at your premises and will get back to you soon with the resolution. We thank you for your association with Tikona and we look forward to have a long term association with you.

Re: Request for termination of account and refund.

PostPosted: May 7th, 2019, 9:45 am
by TikonaCare
This doesn't seem to be the experience we’d like you to have. We’ve received your details and someone from our team should reach out to you soon, Thank you for your patience!

Request for termination of account and refund.

PostPosted: May 6th, 2019, 9:06 pm
by thethird3y3
Tikona ID - 1124069675

Why I want to terminate my account?

I use internet for freelancing and gaming, got connection in mid of April (16-17). The very next day made a complaint on high ping and lag spikes (high Bufferbloat). Engineer visited fix the antenna got a decent ping but lag spikes were still there, kept on complaining for next 15 days no response. All I receive is message of confirmation. I am done with this connection, I am asking you professional and sincerly to pay my due of remaining 2 months, I wont ask of refund for current month as 15-20 days has already been passed.

Here is the dslreport,

http://www.dslreports.com/speedtest/49371134