My Complain closed before resolution

Re: My Complain closed before resolution

Postby TikonaCare » January 12th, 2014, 2:53 pm

Dear Mr. Jain,

Greetings from Tikona.

With regards to your concern, an Engineer visited your premises and resolved the same.

We tried contacting you several times for resolution confirmation however, there was no response from your end.

For any further issues/queries, you can contact us on our toll free number 1-800-209-4276.

Regards,
Tikona Care
TikonaCare
 
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Re: My Complain closed before resolution

Postby TikonaCare » December 19th, 2013, 11:46 am

Dear Mr. Jain,

Greetings from Tikona.

With regards to your concern, as you are out of station, once you are back we will be sending an Engineer to resolve the issue.

Regards,
Tikona Care
TikonaCare
 
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Joined: November 16th, 2012, 5:09 pm

Re: My Complain closed before resolution

Postby TikonaCare » November 29th, 2013, 6:25 pm

Dear Mr. Jain,

Greetings from Tikona.

With regards to your concern regarding connectivity, we are working towards the resolution and will get back to you soon.

Also, Engineer had visited you on 16th Nov and had changed the device. We tried contacting you before closing your service request however, we were unable to reach you.

Regards,
Tikona Care
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My Complain closed before resolution

Postby tikonadpk » November 27th, 2013, 12:21 pm

Hi,

My complain has been closed two times before any resolution ,when i called customer care guys they told me Engineer has cofirmed resolution.

Its more than 15 days i am waiting for resolution and due to closing of two TT w/o asking me...have to raise third one. BUT i am getting message that this Engineer will visit but he is not picking up call and not even atending the compalint for last two weeks......for all the complain same engineer has been assigned but there is no traces for this engineer....not even called me back.

Ticket no1: I missed ( closed w/o asking abt resolution)
Ticket no2: 1-2917896838 ( closed without resolution)
Ticket no3:1-2934839131 ( Still not attended)
Customer Guys tellling me...we will escalate...but NO solution is visible even after "Escalation"

Engineer no: Srikant (98691042163) & AkshaY (9594043993) - No-one is pickking up call..
tikonadpk
 
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