Dear Mr. Hardar,
Greetings from Tikona.
With regards to your concern, an engineer visited your premises and replaced the power adapter. Your issue has been resolved now and same has already been confirmed with you.
For any further issues/queries, you can contact us on our toll free number 1-800 209 4276.
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I had raised a complaint 23-11-13, and my complaint number is 1-2937419329.They had very poor support service and their technical support staff don't even pick up complainers call. They are worst service provide never opt for their service. Go for hathway or airtel