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Re: Tikona engineer don't understand Ping Packet Loss

PostPosted: December 16th, 2013, 3:40 pm
by TikonaCare
Dear Mr. Saif,

Greetings from Tikona.

With regards to your concern, same has been resolved and it has also been confirmed with you on call.

For any further issues/queries, please contact us on our toll free number 1-800 209 4276.

Regards,
Tikona Care

Re: Tikona engineer don't understand Ping Packet Loss

PostPosted: December 11th, 2013, 4:13 pm
by TikonaCare
Dear Mr. Saif,

Greeting from Tikona.

With regards to your concern, we have assigned an Engineer at your premises. We will get back to you soon with the resolution.

We thank you for your association with Tikona since past 2.5 years and look forward to have many more years of association with you.

Regards,
Tikona Care

Tikona engineer don't understand Ping Packet Loss

PostPosted: December 7th, 2013, 2:33 am
by UserABC
Cust Id - 1103635017

I've been facing ~50% ping packet loss to default gateway; unable to surf at all - let alone connect to my office VPN.

Have raised 10 tickets - all closed, without my confirmation. Is this Customer Service?

When I call and tell them about packet loss - the tech staff is clueless - even their engineers are clueless...

I wonder what kinda engineers tikona hires to solve customer's tech issue?


Anyways.. if this issue is not resolved by 14Dec2013, I'm going to disconnect from tikona.