Dear Subscriber,
Greetings from Tikona.
As checked we have found that your account has been terminated as per your request and the devices have been recovered from your premises.
Your account was activated on July 8, 2013 and you requested for disconnection on July 11, 2013 and the technical complaint was raised by you on July 10, 2013 and for which our team tried to resolve the same however you were not ready for any resolution and requested for disconnection only.
Hence your account was terminated as per your request and as per the refund policy, there is no refund applicable against your account.
Note: The request for refund will be considered in case of Tikona's inability to restore the connectivity due to reasons such as site out of service, due to permission issues or other situations with similar effect. No refund is applicable in any other cases.
Regards,
Tikona Care.