Low speed

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TikonaCare
Posts: 64201
Joined: November 16th, 2012, 5:09 pm
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Re: Low speed

Post by TikonaCare » December 21st, 2013, 2:20 pm

Dear Mr. Viswanath,

Greetings from Tikona.

With regards to your concern, we confirm that you are receiving speed as per tariff plan selected by you and same has also been confirmed with you on call.

For any further issues/queries, you can contact us on our toll free number 1-800-209-4276.

Regards,
Tikona Care

TikonaCare
Posts: 64201
Joined: November 16th, 2012, 5:09 pm
Contact:

Re: Low speed

Post by TikonaCare » December 17th, 2013, 6:29 pm

Dear Mr. Viswanath,

Greetings from Tikona.

With regards to your concern, we tried getting in touch with you on call, however, as you are out of town, we will call you on requested day.

We understand that there is a confusion about the details of the plan opted by you. The plan activated on your account is BB849 which provides maximum 2 Mbps speed. We request you to call 1800-20-94276 to know more about your existing plan.

To know about our new plans and offers, please refer the link below:

http://tikona.in/for-homes-wireless-bro ... ans-Mumbai

We thank you for your association with Tikona since past 2.5 years and look forward to have many more years of association with you.

Regards,
Tikona Care

Rohit Viswanath
Posts: 1
Joined: December 13th, 2013, 11:51 pm
Tikona User ID: 1104496603

Low speed

Post by Rohit Viswanath » December 14th, 2013, 12:00 am

Hi,

As per my plan I am entitled to get 3.2 Mbps download speed. Whereas I get close to 1-1.5Mbps speed. This happens all the time and during weekends (Friday and Saturday) it sometimes drops to 0.6-0.8Mbps.

I have called online support team many time. They always tell that they have arranged for a call from their senior which never happens.

I am attaching herewith the screenshot of speedtest report.

Hope somebody attends this seriously

Regards

Rohit Viswanath
93XXXXXXXX
Bangalore
Attachments
Screenshot of Speedtest
Screenshot of Speedtest
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