ADULQ4096 plan (4Mbps unlimited) giving only 2 Mbps speed

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gauravsak
Posts: 2
Joined: December 18th, 2013, 7:46 am
Tikona User ID: 1109503149

Re: ADULQ4096 plan (4Mbps unlimited) giving only 2 Mbps spee

Post by gauravsak » December 24th, 2013, 7:16 am

It seems that my internet device was pinging two different towers. One of the towers was already loaded with more bandwidth usage.

I got a call from Tikona and they have alloted me a single tower now, this seems to be working fine.

Thanks tikona!

TikonaCare
Posts: 64201
Joined: November 16th, 2012, 5:09 pm
Contact:

Re: ADULQ4096 plan (4Mbps unlimited) giving only 2 Mbps spee

Post by TikonaCare » December 21st, 2013, 5:26 pm

Dear Mr. Sakhardande,

Greetings from Tikona.

With regards to your concern, we have arranged a services Engineer at your premises and we will get back to you soon with the resolution.

Further, request you to refer the link below in order to improvise Speed Performance of the service:

Link: viewtopic.php?f=52&t=114&p=133&hilit=improve+speed#p133

Regards,
Tikona Care

gauravsak
Posts: 2
Joined: December 18th, 2013, 7:46 am
Tikona User ID: 1109503149

ADULQ4096 plan (4Mbps unlimited) giving only 2 Mbps speed

Post by gauravsak » December 18th, 2013, 8:01 am

I have Wireless broadband with ADULQ4096 plan installed. On the first day, the speed was as promised. From second day morning itself, the speed has dropped to 2Mbps and many times even less than that.

Following are my details:
1) User ID : 1109503149
2) Name : Gaurav Sakhardande
3) Region : Shahu colony, Karvenagar, Pune

If you can't give speed, you shouldn't make false promises. I am paying 1500 per month just because I want great service and not average service.

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