Network is slowed down 8 times

Re: Network is slowed down 8 times

Postby TikonaCare » January 11th, 2014, 3:41 pm

Dear Mr. Pasupuleti,

Greetings from Tikona.

With regards to your concern, we confirm that you are receiving speed as per the tariff plan opted by you.

Also, no issues were observed from the backend.
You are in ADULM2048 plan and as per this plan, your primary speed is 2MBPS till 50GB usage and posts this usage your speed will depend upon contention ratio. Currently your usage is 70GBs; hence the speed you get is as per contention ratio.

The "contention ratio" is the maximum number of other people you will have to share the connection infrastructure with. So a contention ratio of 1:50 would mean that the maximum number of people you could be sharing the connection with at any time is 49 other people. If all 50 people were downloading at the same time then your download speed could drop, in reality though this doesn't happen and you can enjoy much faster download speeds.

Contention Ratio: 1:10 for Bill Free plans, 1:20 for Bonus Bandwidth and Unlimited Plans. TDN reserves right to increase contention ratio up to 1:50 for Unlimited Usage Plans, if usage during the billing cycle crosses fair usage.

For any further issues/queries, you can contact us on our toll free number 1-800-209-4276.

Regards,
Tikona Care.
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Re: Network is slowed down 8 times

Postby TikonaCare » January 8th, 2014, 5:44 pm

Dear Mr. Pasupuleti,

Greetings from Tikona.

We tried reaching to several times on your registered mobile number however, you were not contactable.

We request you to respond to our calls.

Regards,
Tikona Care
TikonaCare
 
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Joined: November 16th, 2012, 5:09 pm

Re: Network is slowed down 8 times

Postby TikonaCare » January 6th, 2014, 5:29 pm

Dear Mr. Pasupuleti,

Greetings from Tikona.

With regards to your concern, we tried getting in touch with you however, as you were unavailable, we will call back of the requested day.

Also, we request you to refer the link below in order to improvise Speed Performance of the service:

Link: viewtopic.php?f=52&t=114&p=133&hilit=improve+speed#p133

We thank you for your association with Tikona for last 1 year and look forward to have many more years of association with you.

Regards,
Tikona Care
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Network is slowed down 8 times

Postby broote » January 3rd, 2014, 10:48 pm

Hi Tikona,

I'm using the 2048 Unlimited package since long. from a week or so, the speed has dropped to 1/8th of the package. PLease check and resolve at once.

Attached the screenshot for reference.

Speedtest.png
Speedtest screenshot
Speedtest.png (94.01 KiB) Viewed 2664 times



Ravi Kumar.
98xxxxxxx
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