Tikona Toll Free number Selection Not Working

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TikonaCare
Posts: 64188
Joined: November 16th, 2012, 5:09 pm
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Re: Tikona Toll Free number Selection Not Working

Post by TikonaCare » January 10th, 2014, 6:34 pm

Dear Mr. Raja,

Greetings from Tikona.

With regards to your concern regarding toll free numbers, please note that minor issue was observed between 3rd Jan to 6th Jan, however, same has been resolved.

Please note that post 6th Jan we have not observed any calls from your number. We request you to try calling now if you observe any issues with the services and you will be able to reach us.

For any further issues/queries, you can contact us on our toll free number 1-800-209-4276.

Regards,
Tikona Care

TikonaCare
Posts: 64188
Joined: November 16th, 2012, 5:09 pm
Contact:

Re: Tikona Toll Free number Selection Not Working

Post by TikonaCare » January 8th, 2014, 6:02 pm

Dear Mr. Raja,

Greetings from Tikona.

With regards to your concern, you are receiving speed as per the Tariff plan opted by you and same has also been confirmed with you on call.

Further regards issue with toll free numbers, feedback has already been shared with the concerned team and they are investigating about the same.

For any further issues/queries, you can contact us on our toll free number 1-800-209-4276.

Regards,
Tikona Care

atulris18
Posts: 4
Joined: January 4th, 2014, 12:10 pm
Tikona User ID: 1109434381

Re: Tikona Toll Free number Selection Not Working

Post by atulris18 » January 7th, 2014, 3:44 pm

Hello Tikona Support,

I had an engineer visit and resolved the problem but now also i am facing the speed issues
i got 4 Mbps plan but the speed i am getting is 2.3 Mbps and Still the tikona customer care number has the same issue with the selection problem
It has been few days since i have complained

Hoping that you will see to it as many other customers are also unable to contact you guys.
Thank you

TikonaCare
Posts: 64188
Joined: November 16th, 2012, 5:09 pm
Contact:

Re: Tikona Toll Free number Selection Not Working

Post by TikonaCare » January 6th, 2014, 5:38 pm

Dear Mr. Raja,

Greetings from Tikona.

With regards to your concern, an Engineer visited your premises and resolved the same and it has also been confirmed with you on call.

Further, we appreciate your feedback and we will share the same with concerned teams.

Also, we request you to refer the link below in order to improvise Speed Performance of the service:

Link: viewtopic.php?f=52&t=114&p=133&hilit=improve+speed#p133

Regards,
Tikona Care

bkamit1988
Posts: 11
Joined: November 29th, 2012, 9:42 pm

Re: Tikona Toll Free number Selection Not Working

Post by bkamit1988 » January 5th, 2014, 11:29 am

Yes this is true.......I am also facing this problem many times.

atulris18
Posts: 4
Joined: January 4th, 2014, 12:10 pm
Tikona User ID: 1109434381

Tikona Toll Free number Selection Not Working

Post by atulris18 » January 4th, 2014, 12:14 pm

Hello Tikona Care,

Recently I was facing Problems for speed issues, I called up the tikona toll free number 1-800-20-94276

Whenever it say to press the button 1 or 2 or 3 it dosent work. It just simply Start again :| .

Please resolve this soon as i am facing problems, my mails are unanswered.

Hoping for the best
Thank you

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