Page 1 of 1

Re: Callback regarding the Rental Waiver

Posted: May 10th, 2014, 3:33 pm
by TikonaCare
Dear Mr. Kanetkar,

Greetings from Tikona.

With regards to your concern, we have actioned the case according to your request.

For any further issues/queries, please contact us on our toll free number 1-800 209 4276.

Regards,
Tikona Care

Re: Callback regarding the Rental Waiver

Posted: March 4th, 2014, 3:07 pm
by TikonaCare
Dear Mr. Kanetkar,

Greetings from Tikona.

With regards to your concern, we have arranged an Engineer at your premises and will get back to your soon with the resolution.

We appreciate your patience in this regard.

Additionally, please note that bills are system generated and it automatically gets generated once the billing cycle is completed and there is no manual intervention.

Further, applicable waiver has been processed in your account and details have been sent on your registered e-mail address.

We thank you for your association with Tikona for past 2 years and look forward to have many more years of association with you.

Regards,
Tikona Care

No Internet connection- Tower issues

Posted: March 3rd, 2014, 5:30 pm
by 1105873800
Tikona care

I am facing the issue in internet connection from 21st Feb on wards , the tikona tower which was providing connectivity is down, as i learn from the customer care, the issue is due to an dispute with the housing society the tower operates from . Today its 10 days plus... :? and the team says they need more than 20-25 days to restore the connectivity :x . This is very bad from the service perspective and on top of this you say to pay the bill first and then claim discount for the connectivity loss days..

This is very unfair and bad company policy, the bill should be generated, after deducting the connectivity loss discount in the first place.

Please take this feedback, I am writing mails to your email id as well. Hope you restore connectivity and retain a customer who pays on time...

Readers, Please take note of tower issues , while applying for Tikona, you might lose connectivity , if the housing society removes Tikona tower. Be prepared for at least a month without internet. :o

Callback regarding the Rental Waiver

Posted: March 1st, 2014, 9:23 am
by 1105873800
Tikona care team,

I received a call back from Nikhil Salve, He called me to assure me and confirmed that the technical team will call me for my request for rental waiver for 6-7 days as I enter the 8th day of agony :evil: .

I am facing this trouble due to the the tower issues, The tower connectivity is erratic due to the housing society owners and the Tikona are in dispute. I am caught in between :roll: .

Another resolution, they suggested is via field engineer , who will route my CPE to other Tower 8-) , I wonder why they did not do this , on the first day they found out about the issue ?
:cry: