Facing issue of package loss and slower speed

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TikonaCare
Posts: 64338
Joined: November 16th, 2012, 5:09 pm
Contact:

Re: Facing issue of package loss and slower speed

Post by TikonaCare » March 31st, 2014, 10:22 pm

Dear Subscriber,

Greetings from Tikona.

With regards to your concern, an engineer visited your premises and resolved the same. It has also been confirmed with you on call.

Further, we have been monitoring your account for last 5 days, however, no issues were observed.

For any further issues/queries, please contact us on our toll free number 1-800 209 4276.

Regards,
Tikona Care

TikonaCare
Posts: 64338
Joined: November 16th, 2012, 5:09 pm
Contact:

Re: Facing issue of package loss and slower speed

Post by TikonaCare » March 20th, 2014, 3:54 pm

Dear Subscriber,

Greetings from Tikona.

With regards to your concern, we have already arranged an Engineer at your premises and he tried contacting you several times as he was unable to track the address however, there was no response from your end.

Currently as you have confirmed that you will not be able to answer the calls between 10 am to 4 pm, Engineer will call you after 4 pm and visit.

We thank you for your association with Tikona and look forward to have long term association with you.

Regards,
Tikona Care

anagav28
Posts: 5
Joined: February 12th, 2014, 1:35 pm
Tikona User ID: 1109711990

Re: Facing issue of package loss and slower speed

Post by anagav28 » March 19th, 2014, 8:54 am

I was promised a engineer visit yesterday but no one turned up. Same issue yesterday evening as well no internet connection and a pathetic speed

Awaiting Action
Nagaveni

anagav28
Posts: 5
Joined: February 12th, 2014, 1:35 pm
Tikona User ID: 1109711990

Facing issue of package loss and slower speed

Post by anagav28 » March 17th, 2014, 5:56 pm

Team,

I have called the customer care and logged issues regarding same. The internet keeps disconnecting and the speed is less than 1 mbps since last few days. Below are the tickets logged and not resolved yet.

Speedtest Results

Last Result:
Download Speed: 856 kbps (107 KB/sec transfer rate)
Upload Speed: 180 kbps (22.5 KB/sec transfer rate)
Latency: 25 ms
3/17/2014 5:57:02 PM

1) 1-3052048711 Logged on 15th March

there will be no internet in the evening around 7.30 PM to 11.30 PM and this is an ongoing issue now.

Please help me in get this issue fixed at the earliest.

Best Regards
Nagaveni

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