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Basic Troubleshooting for Personal router connectivity

Posted: January 6th, 2013, 10:21 pm
by Prasad
User has to ensure below things if unable to get connectivity while using his personal router.

1. Check whether Ethernet cable which is coming from Outdoor Unit is properly connected to POE/OD port of Power adapter.
Check_connectivity_POE interface.JPG
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2. One end of Ethernet cable is properly inserted into LAN port of power adapter & other end to WAN port of personal adapter.
Check_connectivity_LAN Interface & WAN interface.JPG
Check_connectivity_LAN Interface & WAN interface.JPG (19.9 KiB) Viewed 5813 times
3. Power adapter of Outdoor unit as well as power adapter of Personal router is properly connected and switch ON.

>If even after all above check done and not able to get login page then skip personal router connectivity and connect Ethernet cable which is coming from LAN Interface to your system.
Skip_personal Router.JPG
Skip_personal Router.JPG (15.84 KiB) Viewed 5813 times
>This will help to ensure whether improper personal router settings are root cause behind connectivity issue. For settings you may refer post viewtopic.php?f=50&t=119
>If all above basic troubleshooting has been done and even after skipping personal router you are not able to get login page then call our Toll free Number for resolution.
For faster access (24 X 7) to Tikona Technical Support desk, call on 022-33998888 from anywhere in India.