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Re: Speed and connection issue continue

PostPosted: June 20th, 2018, 2:47 pm
by TikonaCare
Hello! We understand that our team reached out to you. Do let us know if we can help you in any other way.

Re: Speed and connection issue continue

PostPosted: June 17th, 2018, 11:57 am
by TikonaCare
We’ve received your details and our team is working towards servicing you with the best customer experience. Thank you for your patience!

Speed and connection issue continue

PostPosted: June 17th, 2018, 12:43 am
by sauravp
Hi,
I had taken Tikona connection based on two condition.
    Internet connection should always alive
    Speed should not fluctuate more than .5 MBPS. If I have 6MBPS connection then it should not be less than 5.5 MBPS
Tikona has violated both the condition multiple times. The installation was completed with faulty device and even after a month the device is not change. The main reason for taking this connection is to use Remote Desktop so that I can perform my duty.
Today I have lost internet connection about 16 times and speed was never more than 2.5 MBPS(I have checked 8 times).
I have paid my bills on time but Tikona has failed to provide their service.
I want a permanent solution of this problem.
Can Tikona provide me with my demand or not.
If not then please inform so that I can found my own solution.
If yes I will continue with Tikon.
I am really surprised that it is taking so long to change a device.