Pathetic Cust Care No resolution provided

Thank you for your Appreciation
TikonaCare
Posts: 65415
Joined: November 16th, 2012, 5:09 pm
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Re: Pathetic Cust Care No resolution provided

Post by TikonaCare » November 23rd, 2013, 7:00 pm

Dear Mrs. Agarawal,

Greetings from Tikona.

With regards to our conversation, Tikona services are now working perfectly fine and no other issue is observed with the same.

Our Field executive visited you and resolved the problem faced.Please contact our support number for any further assistance.

Regards,
Tikona Care.

TikonaCare
Posts: 65415
Joined: November 16th, 2012, 5:09 pm
Contact:

Re: Pathetic Cust Care No resolution provided

Post by TikonaCare » October 30th, 2013, 10:49 am

Dear Mrs. Agarawal,

Greetings from Tikona.

We have checked your account and confirm that your Tikona service is working fine. Our team is regularly monitoring your account and there are no issues found. For further assistance we will contact you as per the date and time confirmed by you.

For any further issues/queries, you can contact us on our toll free number 1-800 209 4276

Regards,
Tikona Care

1108098130

Pathetic Cust Care No resolution provided

Post by 1108098130 » October 12th, 2013, 12:48 am

I have a Tikona connection, user ID 1108098130. The internet services are either not available or at a VERY POOR speed since 05 oct. I have been complaining at the Tikona customer care since 05 October, Almost everyday. In past 4 days, I have called up on a daily basis to complain about the same. I have requested, scolded, screamed, done every possible effort for the resolution of this issue. The moment I talk to an executive, they first say, give us 24 hours to resolve the issue. within 10 minutes, i start getting a good speed and after ard 30 mins again it becomes poor. This is the situation since 5 october and i am TIRED and FRUSTRATED of calling them again n again. Sometimes the hold time and the overall call duration even lasts for 45 minutes.

I am not being provided a resolution for the issue after repeated reminders. They say you will receive a call back within 2 hrs or 10 mins. Which i dont. Since last 3 days, they have been telling me that something is wrong with the roof-top device, but they havent cared to send a technical engineer onsite to check whats really wrong with it.

I am unable to stay connected with my husband who is in MID-SEA.
I am unable to do any office work at home.
I am unable to study online.
I HAVE TO call up at the customer care for a follow-up (without any resolution)
I have to bear the call expenses also which are incurred while i am calling tikona care everyday.

I am LITERALLY BEING HARRESSED EMOTIONALLY, PROFESSIONALLY and FINANCIALLY.

Please HELP!!

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