customer care comments

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TikonaCare
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Re: customer care comments

Post by TikonaCare » November 24th, 2013, 5:48 pm

Dear Mr. Siddique,

Thank you for sharing your feedback.

The Plan opted by you is ADULM2048 plan and as per this plan, your primary speed is 2MBPS till 50GBs usage and post this usage your speed will depend upon contention ratio.

The ""contention ratio"" is the maximum number of other people you will have to share the connection infrastructure with. So a contention ratio of 1:50 would mean that the maximum number of people you could be sharing the connection with at any time is 49 other people. If all 50 people were downloading at the same time then your download speed could drop, in reality though this doesn't happen and you can enjoy much faster download speeds.

Contention Ratio: 1:10 for Bill Free plans, 1:20 for Bonus Bandwidth and Unlimited Plans. TDN reserves right to increase contention ratio up to 1:50 for Unlimited Usage Plans, if usage during the billing cycle crosses fair usage.

This information is also shared in terms and condition http://tikona.in/terms-and-conditions

Now as per your request we have changed your data plan from ADULM1024 to ADBBM599, also please note that this plan has a primary speed of 2 Mbps till the fair usage of 10 GBs and post consumption of 10 GBs you will get secondary speed of up to 512 Kbps (Depending on the contention ratio).

For any further issues/queries, you can contact us on our toll free number 1-800 209 4276

Regards,
Tikona Care

1109154173

customer care comments

Post by 1109154173 » November 17th, 2013, 2:48 pm

called customer care to change my plan. REP VANDANA was able to answer all my query and was great help.
but there are some concern on the tikona policy. rep informed that after 50GB usage the net speed will fluctuate. no where in service plan this info is mentioned. did not expect that when you say its unlimited, the speed will fluctuate after 50GB usage.

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