Tikona user id: 1123502699 - Amount Billed after opted for d

Re: Tikona user id: 1123502699 - Amount Billed after opted f

Postby TikonaCare » June 19th, 2019, 6:00 pm

Dear Subscriber,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs 305.57/- at the earliest.

For any further issues/queries, you can contact us on 1-860-3000-3434.

Regards,
Tikona Care.
TikonaCare
 
Posts: 63445
Joined: November 16th, 2012, 5:09 pm

Re: Tikona user id: 1123502699 - Amount Billed after opted f

Postby TikonaCare » May 7th, 2019, 9:40 am

This doesn't seem to be the experience we’d like you to have. We’ve received your details and someone from our team should reach out to you soon, Thank you for your patience!
TikonaCare
 
Posts: 63445
Joined: November 16th, 2012, 5:09 pm

Tikona user id: 1123502699 - Amount Billed after opted for d

Postby thandeshsr » May 6th, 2019, 11:17 pm

Dear Sir,

Based on your feedback from Consumer complaints forum i am writing below mai.

Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

User ID: 1123502699

With respect to subject mentioned, i was using m/s tikona broadband connection and after usage of 3 month i opted for disconnection and i this regard wrote e-mail to tikona customer care dated 05-04-2019 and there was no response to my mail. So i spoke to customer care dated: 08/april/2019 (Request number 1-5684866545) and opted for immediate disconnection and stopped using the internet from 07-04-2019 itself.

Even though i opted for disconnection and stopped using the internet service, still tikona continued to provide service on their own and end of the month sent bill for entire month, even though not used the service. When i wrote mail in this regard why for entire month is charged, there was no answers to my questions but repeatedly i asked to pay bill for entire month through mail and messages and also through phone calls by automatic machine.

Whenever i spoke to tikona customer care there was inconsistent in Tikona approach with regard to disconnection. One person said 10 days for disconnection on 8th april then after 3 days one lady called and said another 10 days for disconnection and further to that no one called but on 22nd apr i have received mail with one month bill of rs 566.4/-rs then when i called customer care and questioned the event occurred from 5th apri to 22nd april he said it will take 7 to 15 days but when i said i won't be paying the amount anything after 8th april he was in disagreement and disconnected. Then in 5 minutes someone called and said immediately he will disconnect and with regard to amount customer care will take care and disconnected after 5 minutes. When immediately it can be disconnected then why on 5th or 8th same thing was not done. And every day 3 to 5 times there used to be call from tikona automatic machine during office hours which was totally disturbance to my work.

One month bill is rs 566.4/
Actual usage: 1 month bill is equal to 566.4/- rs, divided by 1 month is equal to 566.4 / 30 = 18.88/- rs. So from 26th mar to 8th april 2019 i.e. 13 days, so 18.88*13=245.44/-rs. So 245.44/- rs paid through online. (Reference number: 1123502699tpc280419203250 date: 28-04-2019 & time 8:40pm)
Based on calculation for 13 days usage i have paid the above said amount.
Now tikona is asking me to pay rs 305/-, and they are threatening me, if not paid they will take legal action.

In addition to above there is a demand of Rs 1500/- for CPE/ roof top device/cable by the Company in working condition. Eventhough i wrote a mail to come and collect any time, so far no one came or approached to collect the same which is provided by the Tikona but repeatedly same being demanded. Request you to look in to the same.

Paying rs 305/- is not the question, always i can pay the same.,
Question is that m/s tikona customer care has cheated here by not disconnecting the internet service and billed for the entire month for which i have not used.

I request you to take action as appropriate.

Thanks & regards
Tikona user id: 1123502699
thandeshsr
 
Posts: 1
Joined: May 6th, 2019, 10:38 pm


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