Complaint for Bill Refund

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Joined: November 16th, 2012, 5:09 pm

Re: Complaint for Bill Refund

Post by TikonaCare » November 30th, 2013, 7:17 pm

Dear Mr. Gahtori,

Greetings from Tikona.

We have checked and found that the request for shifting the connection was given by you on April 29, 2013 and during that time the bill generated was for the billing period of 15-Apr-2013 to 14-Jul-2013 as the plan opted by you was ADULQ512K (Advance Rental Quarterly Plan) and this bill was cleared by you.

Our engineer visited your premises and found that the new address where you have shifted is not feasible; therefore your account was processed for disconnection.

And as per the Full & Final Settlement calculation there are no dues pending against your account nor any refund is applicable.

Note: The request for refund will be considered in case of Tikona's inability to restore the connectivity due to reasons such as site out of service, due to permission issues or other situations with similar effect. No refund is applicable in any other cases.

Tikona Care.

Posts: 1
Joined: November 22nd, 2013, 11:38 pm
Tikona User ID: 1106988953

Complaint for Bill Refund

Post by pramodgaht » November 23rd, 2013, 12:23 am

My Tikona ID(1106988953) I applied for sifting but Tikona care Engineer checked that there is no range for Tikona device. Before my bill payment Tikona Customer care person assure me if there is no range at sifting place then my remaining amount will refund.
When I call Customer care they told me after service disconnection you can send mail regarding Bill Refund. after that when i call they told me it will take 45 days now they told me your reaming amount will not refund.

During the sifting i daily called them to install device in new place but due to there poor service it takes more than 15 days and for service disconnection i called so many times but they takes more than 4 Month now they are doing such type of things.
Tikona guys please do your work in professional way.

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