selfcare updation

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atulpat
Posts: 1
Joined: September 18th, 2016, 7:14 pm
Tikona User ID: 1116974041

selfcare updation

Post by atulpat » September 18th, 2016, 7:29 pm

Tikona Team,
Need to improve selfcare login page.
They should add following things in the front page:
1. Total usage in the current month / Billing cycle.
2. Balance usage.

Above things may possible to display in message board.

Additionally : -
Online complaint login.
Complaints Tracking - Date, time.
status of complaints - open/pending / resolved.
Number of complaints logged & resolved - reopen complaint.
Feedback & rating.

Feedback :
1. Collecting feedback must have different way.
2. It must be simple
3. Questions must be clear, easy to understand.
4 . Support Person Name
5. Rating for support person name.

Atul Patwardha

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