Appreciation for no net on weekends

Re: Appreciation for no net on weekends

Postby TikonaCare » July 16th, 2018, 11:49 am

Dear Subscriber,

Greetings from Tikona.

With regard to your concern, as confirmed with you on call now you are able to access uninterrupted services.

For any further issues/queries, please contact us on our customer care number 1860 3000 3434.

Regards,
Tikona Care
TikonaCare
 
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Re: Appreciation for no net on weekends

Postby TikonaCare » July 14th, 2018, 3:07 pm

Dear Subscriber,

Greetings from Tikona.

With regard to your concern, we called you to check the connectivity using remote access however,there is no response from your end. Kindly respond to our call .

We thank you for your association with Tikona and we look forward to have long term association with you.

Regards,
Tikona Care
TikonaCare
 
Posts: 59266
Joined: November 16th, 2012, 5:09 pm

Appreciation for no net on weekends

Postby Surj999 » July 14th, 2018, 9:17 am

HERE IS WHAT HAPPNES WITH TIKONA IF YOU LAUNCH A COMPLAINT.

AN ENGINEER COMES DOWN. KEEPS LOOKING ON HIS PHONE FOR 20-25 MINUTES. THEN GOES ON YOUR TERECCE OR BALCONY. NOT ABLE TO FIGURE ANYTHING OUR (WITH OBVIOUS REASON THAT THEY ARE SO STUPID AND IDIOTS) TELLS YOU EVERYTHING IS OK AND NEEDS TO CLOSE TICKET. THEY ALSO TELL YOU TO BE PATIENT AND WATCH THE NET FOR 3-4 DAYS. AFTER THAT, YOU RECEIVE A CALL FROM MUMBAI AND PUNE AND GOD KNOWS FROM WHERE TELLING THERE IS EVERYTHING OK FROM BACK END.

YOU WILL NOT BE ABLE TO SPEAK TO TECHNICAL TEAM AND CUSTOMER CARE OFFICER WILL ONLY TELL YOU REPEATEDLY AND "SORRY SIR, WE DO NOT HAVE ANY AUTHORITY TO TRANSFER YOUR CALL TO OUR TECHNICAL TEAM BUT THEY ARE WORKING ON IT.

AND APART FROM YOU ARE F DISCONNCTED, MAY I HELP YOU WITH ANYTHING ELSE ?"

AGAIN ON WEEKEND IF YOU WANT START YOUR JIO AND AIRTEL OR IDEA (AND YES, YOU BROADBAND WOULD BE A BETTER OPTION)AND ENJOY YOUR WEEKEND.

TIKONA IS NOT ABLE TO FIGURE OUT ISSUE. ONLY THING THEY KNOW IS TO SHUT DOWN INTERNET, SO DATA COULD BE SAVED AND CUSTOMER WILL BE CHARGED FULL.

THERE IS NO EXCEPTION, PAYMENT FULL KARNA HAI MAGAR SERVICE BILKUL NAHI DENI HAI.

GREAT SERVICE AND WORK TIKONA. PLEASE KEEP IT UP. THANK YOU.
Surj999
 
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