Network down from 21:30 to 09:00 Everyday.

Re: Network down from 21:30 to 09:00 Everyday.

Postby TikonaCare » August 24th, 2018, 3:31 pm

We have tried to contact you several times however there was no response from your end also as checked we have found healthy usage against your account and no issues found in the backend, please contact customercare for any further assistance.
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Re: Network down from 21:30 to 09:00 Everyday.

Postby TikonaCare » August 5th, 2018, 12:56 pm

Dear Subscriber,

Greetings from Tikona.

We thank you for choosing Tikona.

With regards to your concern, we have arranged an Engineer at your premises and will get back to you soon with the resolution.

We thank you for your association with Tikona and we look forward to have a long term association with you.

Regards,
Tikona Care
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Network down from 21:30 to 09:00 Everyday.

Postby 1100388100 » August 5th, 2018, 12:14 am

Hello Team,
Its been few days starting from 2nd August I am facing network down starting 21:30 to 09:00 am every evening there is no network and after making multiple calls to the customer service there is no support, this is completely not acceptable. Field Engineer visit is scheduled in the daytime which does not add any values on his visits because the issue is persisting at late evening.
I do not know what's wrong at your backend at this specified time window but this is a serious issue which needs immediate attention. Kindly look into this concern and help me with a solution.
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