Tikona DNS Issue & Network issue

[TikonaCare]

Hello! We understand from our backend that your issue has been resolved. Do let us know if we can help you in any other way. We are Happy to Assist you.

[TikonaCare]

We’ve received your details and someone from our team should reach out to you soon, Thank you for your patience!

[1121816887]

I have uploaded the image to the google drive and attaching here its link.

Look into the issue

https://drive.google.com/file/d/1v7rdFP ... p=drivesdk

https://drive.google.com/file/d/1v7rdFPhbCBCnl-iN1Lm785Lh62hzkEQx/view?usp=drivesdk

[1121816887]

Hey Tikona,

The issue is not yet resolved. I am fighting with the router and setup and with your stupid IVR system for getting internet for past half an hour. Again the same DNS issue.

Attached the screenshot of what am i getting. I am not able to attach the screenshot that i have for that upload error is coming. Some how get the screenshot from me and look into it

Please refer and get back to me.

[TikonaCare]

Hello! We understand from our backend that your issue has been resolved. Do let us know if we can help you in any other way. We are Happy to Assist you.

[TikonaCare]

We’ve received your details and someone from our team will reach out to you.Thank you for your patience!

[1121816887]

HI Tikona,

Often i called your customer care regarding this. You guys even arranged for the site visit once, still i dont know how the same issue id keep on coming. Why dont you guys fix it completely.

My router / Laptop shows the link is up and if i try pining the gateway ip its reachable, while the dns server ip address that is fetched from you guys is not reachable on ping.

If the DNS server is not reachable how do we get the login.tikona page for login or after login if DNS keeps on going off often the how the internet will be faster ?

I was not facing any issues when i opted for Tikona, but now lot of times the DNS. Often i need to switch the cable between the laptop to router and router to laptop or restart the tikona device and router often.

I need a complete solution for my issue in this one shot else more than you guys iOn provides 350 GB at 10 Mbps at 580 Rs. I am paying with you guys 550 and i get 6Mbps for 40 gb limit. I am happy with the speed you guys give me, but if the service goes on like this, it will be time to switch to ION

You guys decide, does the customer satisfaction is needed or not .

Note : Please change the Technical support mechanism. Any time we call only the IVR will speak with few defined issues. As a customer don't we have the rights to speak to you guys to tell the exact problem that we face ?

Thanks.
Pranav Kumar