by 1121816887 » October 20th, 2018, 11:56 am
No not yet . Still the issue is going on. Its about a month I am struggling with you guys. Again yesterday I contacted the technical team again and they checked the usual thing, Checking the back-end and then again connecting to the laptop directly and again facing issue. It was a infinite loop and yesterday one person finally found that, there was a auto login happened in the old CPE device thats why the new device is making these issues like that. Did i asked you for CPE device change, Its your infrastructure stuff to change the device i can understand that, If you change something you should leave it to the state back to the normal right in the working state.
He advised me to de-register the auto login for resolving the issue. After i did that i got the internet, I was happy that that was the issue and it got resolved.
After an hour again the Internet gave disappointment by disconnection. Then I with my knowledge on Networks as a Software engineer, did some analysis and found like there is a problem in the DNS server that you guys maintain. I am able to ping the IP of the services directly for the login page but not through the DNS resolution. I am now using the Google DNS server and till now there is no disconnection. This clearly shows that there is no issue in the auto login and its your DNS issue.
Why don't you guys take up out point. I have seen in this forum a lot of issues based on your DNS, still the same happens to all the customer. Please look into the DNS. I am not gonna use Tikona DNS server, but google DNS server directly. Only thing is the auto login will not happen using the Google DNS. I am fine with it because i am willing not to opt for the auto login.