Frequent disconnections

Re: Frequent disconnections

Postby TikonaCare » December 10th, 2018, 3:43 pm

Hello! We understand from our backend that your issue has been resolved. Do let us know if we can help you in any other way. We are Happy to Assist you.
TikonaCare
 
Posts: 61067
Joined: November 16th, 2012, 5:09 pm

Re: Frequent disconnections

Postby TikonaCare » November 28th, 2018, 9:04 pm

With regards to your concern, we have arranged an Engineer at your premises and will get back to you soon with the resolution. We thank you for your association with Tikona and we look forward to have a long term association with you.
TikonaCare
 
Posts: 61067
Joined: November 16th, 2012, 5:09 pm

Re: Frequent disconnections

Postby TikonaCare » November 28th, 2018, 6:30 pm

This doesn't seem to be the experience we’d like you to have.We’ve received your details and someone from our team should reach out to you soon, Thank you for your patience!
TikonaCare
 
Posts: 61067
Joined: November 16th, 2012, 5:09 pm

Frequent disconnections

Postby 1123166791 » November 28th, 2018, 11:08 am

I am a frustrated user of Tikona broadband from Bengaluru. I am posting this comment to forewarn their prospective customers.The internet provided by Tikona is being automatically disconnected very frequently almost every minute. This is a every day story. They advice you to switch off and switch on the instrument. But how many times one can do this in a day? If you are working from home, then only God can save your work. They charge you in advance and make you listen to their recorded messages when the customer care number 08039453434 is called. They wait till the internet is intermittently restored for a while and say that they have resolved the issue without even looking into the real problem by visiting the site. The person who installed the service is not at all answering the calls let alone attending to the problem. If any one is planning to avail their broadband service, please think twice before making payment. They will disappear without a trace.

Subraya M Bhat
9XXXXXXXX8
1123166791
 


Return to Grievances & Resolutions

Who is online

Users browsing this forum: Google [Bot] and 10 guests