Extra payment demand

Re: Extra payment demand

Postby TikonaCare » March 5th, 2019, 10:13 am

This doesn't seem to be the experience we’d like you to have. We’ve received your details and someone from our team should reach out to you soon, Thank you for your patience!
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Extra payment demand

Postby shivangini verma » March 4th, 2019, 7:39 pm

Tikona user id : 1122529632

This is true, because same thing happened with me. I used Tikona for 3–4 months. While taking connection of it, they asked me for extra 500/- and conveyed that per month 100/- will be deducted after every 6th month . I was very much upset from their service. On the second month itself I planned to remove the connection but they gave me discount of 100/- to keep continuing and also they fixed the problem but again after 10–15 days, I faced the same thing. I was complaining almost on the daily basis.

So I asked them to disconnect it. They said , they have taken the request and forwarded it. I inquired if they will refund the 500/- but they denied. Later , on 15th of the month they asked me for payment. I asked them to check my call records and data regarding the bill payment and said like whatever you want to do, go ahead. On the daily basis I was receiving calls from them and I have always conveyed to them that I have already paid for how much I have used.

Later after few months, a lawyer called me from Mumbai(Mo no of lawyer- 9667245229), and she was talking like hell. She was talking like I need to be guilty. If I asking anything to her then also she always use to say that , “Why are you wasting my time? I am not a Tikona lawyer.” I was unable to call customer care also as she said that “Tikona don’t want to contact me, as case is now on court.” If I ask her that, to whom I need to contact then also she was not talking to me properly. She used to text me like,

“Mis.You are wasting my time so now I am register your case then I am forward your legal notice so you come to court.

As a citizen of India, if a lawyer is calling me for a warning then I too have authority to ask their License number. But she denied and said who are you, to ask my license number.I am very disappointed from Tikona. I will never suggest anyone to use it.
shivangini verma
 


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