Require support? Here are your options

Require support? Here are your options

Postby TikonaCare » February 18th, 2014, 12:24 pm

Tikona Care is our dedicated unit to help you with grievances and provide all the required Tikona related information easily. The easiest way to reach us is by calling on one of our Tikona Care numbers.

To report any technical issue, call our customer care number 1860-3000-34¬34 and Press option 1 (Technical issue).

• After you press option 1 for Technical Issues, you will be asked to select appropriate option i.e. For Connectivity Issue Press 1 and for Speed related issue press 2.

• Base on the issue faced, select the required option.

• Your TT will be automatically registered in your account. You need not wait anymore!
Please be rest assured that your TT will be attended within 2hrs.

Next steps Tikona will follow after registering your complaint:

• We will conduct a detailed check of the entire circuit from Tikona network upto your home connection using diagnostics tools from the back-end.

• Please track the sms update you will receive within 2hrs and steps taken to solve it.

• If network issue is observed, we will fix the issue from our end and will inform you of the time frame. This may not require an Engineer Visit.

• If CPE or cabling / IT issue is found at your end, we will assign an engineer to visit you.

• Once the registered complaint is resolved, you will get an sms confirmation.

• On receiving the resolve sms confirmation, if you still notice some issue, you can call us within 24hrs of resolve sms confirmation, so that we can connect your call directly to our on call tech support engineer.

You can alternatively reach our Technical support desk through 39453434*(from anywhere in India. Prefix y-our local STD code as per your city while calling.)
For router related queries you can call our Router support desk number 022-67357878 ( Charges applicable as per mobile operator )

For billing related or other queries you can call our Customer care number 1860-3000-3434 between 8am to 12am and Press option 2.

We have enhanced this option to further give you access to the following information without waiting in queue to an executive officer to attend to your queries.

For new Subscription call at 1800-2090 044.

For account related details you may refer the same on https://selfcare.tikona.in


If you prefer email, write to us on customercare@tikona.in from your registered email id. However, we recommend email support only for low severity requests and complaints.

You can also use our Tikona Forum platform – a unique initiative by Tikona Care to help our subscribers voice opinions, feedback and grievances. We monitor the platform constantly and look into every post so you can be rest assured of required support.

Tikona has every space covered for your convenience and saves your precious time. Reach us today, we will be more than happy to hear from you.

Regards,
Tikona Care
TikonaCare
 
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Joined: November 16th, 2012, 5:09 pm

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